Shipping Policy

Last updated: September 27, 2023

VZ CAPITAL LLC (“PRAIMY” or “we”) welcomes you (“you” or “user”).

Please, read the Terms of Service (“Terms”) and this Shipping Policy (“Policy”) as an integral part thereof before placing orders for the goods available on our website: https://praimy.com (“Website”).

Content

Shipping methods, costs, and destination

Delivery terms

Transit time
Dispatch time
Items stock availability
Change of delivery address
Delivery time exceeded

Duties & taxes

Sales tax

Cancellation

Lost or damaged package

Tracking notification

Questions and contact information

Shipping methods, costs, and destination

Shipping methods:

Standard	Ground shipping	2-days Fast Shipping
Shipping for orders over $50 – FREE. In other cases, the cost of shipping depends on the rates of the post services provider.	Shipping for hazardous items.	It is eligible only for non-hazardous items. Additional charge applies. The cost of shipping depends on the rates of the post services provider.

The limit of hazardous items is 2 (two) per package. The number of non-hazardous items per package is not limited.

*PLEASE, PAY ATTENTION THAT SHIPPING TO THE FOLLOWING U. S. REGIONS, INCLUDING FREE SHIPPING REQUIREMENTS, WILL FOLLOW INTERNATIONAL SHIPPING RULES:

Alaska;
American Samoa;
Micronesia;
Guam;
Hawaii;
Marshall Islands;
Northern Mariana Islands;
Palau;
Puerto Rico;
U.S. Virgin Islands;
Armed Forces Americas;
Armed Forces Europe;
Armed Forces Pacific.

P. O. box shipping

PRAIMY will not ship to P.O. box addresses. We are unable to offer courier services to these locations.

Military address shipping

We can ship to military addresses using USPS. We are unable to offer this service using courier services.

Shipping destination

We ship exclusively within the United States.

Delivery terms

Transit time

Processing time

Most orders are processed and shipped within 24-48 hours of receipt. Processing time does not include weekend days or federal holidays.

Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with a 2-days Fast Shipping Method will be processed and shipped the same day if received by 11 a.m. EST.

2-days Fast Shipping (next-day or 2-day delivery) orders ship the same day if received by 11 a.m. EST.

If an order is received after 11 a.m. EST, it will be processed the following business day. We guarantee transit times for 2-days Fast Shipping except in cases of acts of weather or incorrect shipping addresses.

PLEASE NOTE, FAST DELIVERY ORDERS MAY REQUIRE A SIGNATURE UPON DELIVERY.

If there is any delay, we will inform you via the contact email address.

Transit time

Generally, domestic shipments are in transit for 2 – 5 days.

Transit times are calculated as Monday through Friday and do not include the ship day, weekend days, or federal holidays.

Domestic orders (the US) shipping methods:

ground shipping (for free Standard shipping);
UPS 2nd Day Air (2-days Fast Shipping);
UPS Next Day Air (2-days Fast Shipping).

You will receive a real-time shipping quote upon checkout.

For clients located in US Territories, please contact us to place an order. Before processing your order, we will be able to inform you of any customs and shipping fees.

PRAIMY is not responsible for any shipment delays due to weight problems, weather, customs, or any other circumstance beyond our reasonable control.

In most cases, products are delivered to the destination address. However, in some cases, you might be required to personally pick up the purchased items from local authorities.

Dispatch time

Orders are usually dispatched within 24 hours of payment of the order.

All pre-order items are shipped and delivered within 25 – 30 days after placing an order.

Our warehouse operates Monday – Friday during standard business hours, except on national holidays when the warehouse will be closed.

We make efforts to minimize shipment delays in these cases.

Items stock availability

We try to maintain accurate stock counts on our Website but from time to time there may be a stock discrepancy.

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await an out-of-stock item.

There are situations where we cannot fulfill all the items in your purchase at once. In those instances, we will ship the orders separately and provide multiple tracking numbers to you via email.

Change of delivery address

We can change the address any time before the order has been dispatched. Contact us to change the delivery address.

Delivery time exceeded

If the delivery time has exceeded the forecasted time and you did not receive your order despite being provided with tracking numbers, please contact us within 14 days to resolve the issue.

Duties & taxes

Sales tax

We are required by law to collect state sales tax on orders shipped to and within Arizona, California, Florida, Georgia, Illinois, North Carolina, New Jersey, Nevada, New York & Wisconsin.

If applicable, sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to contact us.

Cancellation

You can cancel your order within 4 hours of placing the order if you change your mind for any reason.

If an order has already been dispatched, please refer to our Product Return and Warranty Policy.

Lost or damaged package

PRAIMY uses third-party logistics services and is not responsible for lost or stolen goods once they are shipped.

PRAIMY will not honor any claims for lost or stolen items once they are shipped and have been confirmed: “Delivered”.

You may purchase the “Package protection” service at the time of placing the order on our Website in order for your package to be insured by the third-party service provider. PRAIMY in any case shall not be responsible for insurance services provided by such service providers.

The “Package protection” extends coverage to the limits provided by the third-party service according to its rules.

Tracking notification

Upon dispatch, you will receive a tracking link from which you can follow the progress of your shipment based on the latest updates made available by the shipping provider.