Can I modify or cancel my order after it has been placed?
You can cancel your order within 4 hours of placing the order if you change your mind for any reason. Please ensure that you review your order carefully before submitting it.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your order using this number on our website or through the shipping carrier’s website. https://praimy.com/tracking/ (track my order)
What payment methods do you accept?
We accept all major credit cards, PayPal, Google Play, Apple Pay, and Klarna.
Can I buy products in installments from you?
Yes, we offer the option to purchase products in installments through our integrated Klarna service. With Klarna, you can split your payment into several parts and choose a payment option that is convenient for you.
Is my payment information secure?
Yes, we take the security of your payment information seriously. Our website is encrypted with SSL technology, which ensures that your payment information is protected. Additionally, we do not store any of your payment information on our servers, providing an extra layer of security for our customers.
How can I contact PRAIMY customer service?
You can contact us via email at email@example.com. Typically, we respond within 24-48 hours.
Do you have a physical store?
We are an online-only store and do not have a physical retail location.
How long does it take for my order to be shipped?
We typically process and ship orders within 2 business days. Delivery times will vary depending on your location and shipping method.
How much does shipping cost?
Shipping costs will vary depending on your location and the weight of your order. You can view shipping costs at checkout before submitting your order. However, please note that we offer free shipping on orders over $50.
Do you offer international shipping?
Unfortunately, we do not currently offer international shipping. We only ship our products within the United States. We apologize for any inconvenience this may cause.
How do I subscribe to the PRAIMY email newsletter?
You can subscribe to our email newsletter by entering your email address in the form provided on our website. You will receive updates on new products, promotions, and other news.
How do I unsubscribe from the PRAIMY email newsletter?
You can unsubscribe from our email newsletter by clicking the “unsubscribe” link at the bottom of any of our emails.
What is your return policy?
We want our customers to be completely satisfied with their purchase, which is why we offer returns within 30 days of purchase. However, we kindly ask that you carefully review our Return Policy page before making your purchase to ensure that you are familiar with our policies and procedures.
How do I get support for a product I purchased?
You can contact us at firstname.lastname@example.org , please provide your order number and a description of the issue you are experiencing. We will do our best to assist you.
About PRAIMY and the devices
What is PRAIMY, and what kind of beauty products do they offer?
PRAIMY is a beauty brand that offers a variety of personal skincare devices, including anti-aging, skin toning and lifting, skin rejuvenation, and more.
How do PRAIMY's anti-aging devices work?
PRAIMY’s anti-aging devices use advanced technology to stimulate collagen production, reduce the appearance of fine lines and wrinkles, improve overall skin texture and tone, and many more.
Are PRAIMY's skin rejuvenation devices safe for all skin types?
PRAIMY’s skin rejuvenation devices are generally safe for all skin types, but it is always recommended to consult with a skincare professional before using any new device. It is also very important to read the user manual before using the device, which can be found in the box or on our website. The user manual provides important information on how to properly use and care for the device, as well as any potential risks or precautions to be aware of.
How often should I use PRAIMY's skincare devices?
The recommended frequency of use for PRAIMY’s skincare devices varies depending on the specific device and the individual’s skin type and needs. However, most devices can be used several times per week for the best results. It is important to note that before using any skincare device, it is essential to read the user manual thoroughly to ensure safe and effective use. The user manual will provide guidance on the appropriate frequency of use for each device and any necessary precautions to take.
Can PRAIMY's devices be used in combination with other skincare products?
Yes, PRAIMY’s devices can be used in conjunction with other skincare products. However, for best results, we recommend using PRAIMY face care products such as GLOW ROSE Conducting Gel for Microcurrent Treatments, or LOTUS BLOOM Anti-Aging Hydration Serum. It is also important to follow the user’s manual instructions and consult with a skincare professional if you have any concerns.
What are the contraindications for use?
Please follow these guidelines before using PRAIMY’s devices:
- Do not use if you havd seizures or photosensitive epilepsy in the past, as the pulsing light could induce seizures.
- Do not use on the neck if you have been diagnosed with or suspect a thyroid problem.
- Do not use the Wrinkle Reducer if your skin is sensitive to light. Certain drugs or cosmetics can also cause skin sensitivity.
- Do not use over any suspicious or cancerous lesion, and consult your doctor if you have any concerns.
- Do not use over topical or systemic steroids.
- Do not use if you are pregnant.
- Do not use if you are currently breastfeeding or lactating. The safety of using these devices during breastfeeding or lactation has not been established and is not recommended. It is important to consult with a healthcare professional before using any electronic device while breastfeeding.
- Do not use on infants and children under the age of 14, and keep the device and attachments out of their reach.
It is important to note that certain skin conditions or medical conditions may require you to consult with a healthcare professional before using our devices. Additionally, for those using devices with Microcurrent, EMS, RF, HF, LED, IPL, Ultrasonic technology, please carefully review the user manual and follow all guidelines and precautions before using the device.
What are the contraindications for using IPL hair removal technology?
Please read the possible contraindications before purchasing or using the IPL:
- Darker skin tones: IPL targets melanin in hair follicles, which can also absorb the melanin in darker skin. This can cause burns, blisters, or discoloration.
- History of skin cancer or pre-cancerous lesions: IPL can cause changes in the skin, so it should not be used on areas with a history of skin cancer or pre-cancerous lesions.
- Pregnancy: Hormonal changes during pregnancy can cause increased hair growth, but IPL should not be used during pregnancy due to potential risks.
- Medications: Certain medications can make the skin more sensitive to light, making IPL use unsafe.
- Tattoos: IPL can cause damage or discoloration to tattooed areas.
- It is important to read and follow all instructions and warnings provided with IPL devices, and consult with a healthcare professional if you have any concerns or medical conditions.
Do PRAIMY's devices come with a warranty?
Yes, all PRAIMY’s devices come with a warranty. Our devices come with a 12-month limited warranty from the date of purchase, which covers any manufacturing defects or malfunctions that may occur during normal use. If you notice any defects in your device, please contact our customer support team for assistance. Please note that our devices are not user-serviceable and should not be repaired or disassembled by customers. If a defect is identified, we will replace your device with a new one. For more detailed information on our warranty terms and conditions, please visit the Refund Policy section on our website.
Can PRAIMY's devices be used on other parts of the body besides the face?
Yes, some of PRAIMY’s devices can be used on other parts of the body, such as the neck, hands, arms, legs, and feet (depending on the device) to address common skin concerns in those areas.
How long does it take to see results from using PRAIMY's skincare devices?
The amount of time it takes to see results from using PRAIMY’s skincare devices varies depending on the specific device and individual’s skin type and needs. However, many users report seeing improvement in their skin’s appearance within a few days/weeks of regular use.
My skin is red after treatment, is this normal?
Yes, this is completely normal since microcurrent will stimulate circulation. The redness should dissipate shortly after you’ve completed your treatment. But, we recommend adjusting the intensity level to the lowest setting if you are experiencing sensitivity.
I'm not seeing immediate results, do you have any suggestions?
If you don’t see immediate results, don’t worry! It is important to remember that everyone’s skin is different and results may vary depending on individual factors. While some people may see results sooner, others may need to complete the full course of treatment to see optimal results. Be patient and consistent in your treatment by using the device for the recommended period of time indicated in the manual for the device
Where can I purchase PRAIMY's skincare devices?
PRAIMY’s skincare devices can be purchased only at https://praimy.com website.